neobux: I've made a purchase but my account wasn't credited

Don't worry.
Please read the following causes and you'll likely to find one that suits your situation:

USING ALERTPAY

• Probably you've paid using an AlertPay email address different from the one you have configured here at NeoBux. In this case, all you need to do is send a support ticket with the purchase's reference number (xxxxx-xxxxx-xxxxx) and we'll process it as soon as we take a look at your ticket.
  Please pay attention that if the purchase was made using an AlertPay email address from another NeoBux user, it will be this user that will be credited and no transfer to your account will be made.

USING PAYPAL

• Probably you've paid using an unverified PayPal account. We only accept payments made from verified PayPal accounts. In this case, a refund is automatically issued and PayPal takes care of crediting you back. Depending on the method of payment you've used, they can either credit you instantly or it can take a few days.

GENERAL

• If you've bought advertisement clicks, be aware that they'll only be credited to your account 24 hours after the purchase has been processed. You can track the approximate remaining time in your account's advertisement settings page.

These are the most common cases.
Sometimes it may happen that we don't receive payment confirmations from the payment processors or they can delay their delivery.
Either way, you can always contact us using a support and we'll take a look into it.