neobux: I've cashed out and didn't receive it

First, shut down the panic alert.
Done? Ok, let's continue...

Whether you've cashed out to AlertPay or PayPal, these causes are similar between both:

• Accept the payment: Sometime users have to accept payments before they actually get them credited to their accounts.
  Just follow the instructions on the email you received from your payment processor or the instructions in your account's movements.
  
  
• Verify the email address: Even though you have to confirm your email address when cashing out, there are times that an "whatever" button would work better than a "yes" one. If you have cashed out to the wrong email address, we have two options. First, if that email address is really yours, you can add it to your payment processor's main account and you'll receive the associated payment. The second option is for you to contact us using a support ticket so that we can try to cancel the transfer but it's not always possible.
  
  
• Contact us: If none of the above works, please contact us. Problems may occur during the transfer and we'll try our best to make it right.